Patient Comments

We have excellent patient outcomes and customer service, which is reflected in our outstanding patient surveys. Here are some of their comments.

 
 
Super therapist! Super results! Super staff and assistants!
— Ava Crum
Christin and Megan were awesome! Great attitudes, listened to my concerns and worked with me. Very clean facility, front office staff was always sweet and polite. Christin and Megan have wonderful personalities. Overall a great experience! Thank you for helping me get rid of my hip pain!
— Jessica Simpson
Hannah was very helpful and explained what needed to be done at home to help my mother who is 93 years old. I was very pleased with Hannah and the others who helped her.
— Carolyn Kirkhart
Doug James is the best therapist I have ever been to. His 23 years of experience is portrayed in his knowledge and skills as a therapist. I like the fact that his total focus is on his patients. He never just stands around and chit chats with his associates. Because of Doug James I would never go anywhere else for therapy. He’s the best.
— Brenda Roberts
I was so blessed to be here. Everyone was so nice and they were all working together to help me get better. Hope I don’t ever have to go through issues with my body, but if I do, without a doubt, I would be here.
— Ruby Adkins
I cannot express how deeply grateful I am for Erin, and the entire St. Albans staff at TPTC. Everyone was extremely helpful and friendly. When I started therapy, I was limited by my insurance plan to a certain number of visits. Erin studied my information and formulated a plan to aggressively treat me within the confines of my insurance guidelines. With her help and guidance I was able to achieve the goals we established at my start of my treatment. Please relay to her my deep gratitude, and to the entire St. Albans staff as well.
— Charles Montgomery
Staff was exceptional: courteous, friendly and efficient. Felt more like a family atmosphere. I was very happy with my results. Would not hesitate to return to TPTC.
— Franci Engle
I have always received great treatment at TPTC. My whole family has. Bethany, my PT, was very thorough. Everyone that stepped in on occasion were great. The staff is patient and kind and helped me to feel better and reach my goals. Thanks to you all. Especially you Bethany. All of the staff are in my prayers (even Denise) haha.
— Brenda Burcham
I know I wouldn’t be where I am now without this therapy. Rebecca was extremely helpful, kind and compassionate. Everyone was very pleasant and helpful!
— Janette Hammond
Everyone makes you feel special and concerned about your well-being. I would (and do) recommend this facility to anyone.
— Doris Null
I truly enjoyed all my therapy sessions at TPTC. All staff members were polite and friendly. My therapist was Bailey who was very professional and daily encouraged me to continue to improve. She inspired me to practice at home and regularly showed me examples of my growth and progress. I’ve seen great benefits from my therapy! I looked forward to returning to all my sessions. There is such a positive attitude with your staff. I loved your daily use of electronic timers to keep things organized.
— Patricia Miles
Second time around for me – experience has been great and moving again with daily chores at home.
— Peggy Woollard
Will definitely recommend and will use you all again if I ever need PT in the future. Rebecca is great!
— Jon Buerck
I would tell other people that need therapy to go to Teays Physical Therapy Center in St. Albans.
— Karen Walker
My recovery time from TKR was almost remarkable. Thanks to the duo of Christin and Megan for the incentive to work through the pain. I sincerely thank the entire staff for their efforts to provide the best service and treatment in the tri-state area.
— Dennis Jones
I was very impressed with the professionalism of the therapists and assistants. From my first visit, I felt as if I were in great hands. The therapists made sure I was able to do encouraged me to rest and gave me tips on the tasks. They were also willing to answer my questions. I would recommend Teays PT at St. Albans.
— Beverly Bolles
My experience with TPTC was exceptional with both my knee replacements. Erin and Promise were just exceptional and very professional, they are the TOP. I credit my recovery and successful therapy with them.
— Sharon Dollison
The cleanliness and calming atmosphere are immaculate. The professionalism, genuine care, and modeling of therapy technique are of the best quality I could imagine.
— Linda Berg
I enjoyed my time at TPTC. I am glad I picked it for my therapy. Professional treatment, very clean and organized, the largest PT practice I have seen. Rebecca and Madison worked with me the most. I had heard about Rebecca. She is very good. She answered all my questions. She was a pleasure to work with. I have been to lots of hospitals, PT departments, and TPTC is better. It is the best equipped I have seen. Thanks to everyone. I would recommend TPTC to everyone.
— Richard Caplinger
All the staff was concerned with my progress and made sure I was comfortable with my therapy. They are all true professionals and extremely friendly at all times.
— Roger Woollard
I felt very special when I came to TPTC. The exercises were designed to help my balance and led strength which they did. I was encouraged to continue exercises on my own. Doug is very knowledgeable, attentive, polite and encouraging. Promise was very good also. Thanks!
— Elizabeth Landeree
Zach made my first time at TPTC very enjoyable and productive. He was professional, personable, and listened to my problems. He was patient and gave precise instructions. If I need additional therapy I will return to TPTC.
— Judy Justice
Both Erin and Promise were very knowledgeable, professional, attentive and pleasant to work with. A++ for both.
— Donald Morton
I was very pleased with the treatment that I received at TPTC. Rebecca is a very good therapist. She was friendly, professional, and informative. She explained the purpose of the exercises I was doing and how they worked to help address my hand numbness. I was happy with my experience at TPTC.
— Shelly Jackson
Zach and the assistants were great and helpful with getting me back to normal range of motion. Definitely will come back if any other problems occur.
— Adam Hill
Doug worked with me. I have a nerve issue going on he did everything to try to improve the pain. Very patient and most knowledgeable about my situation.
— Sheryl Tucker
I had a quick recovery from my knee surgery and I know the reason is because of my physical therapy I received at TPTC. They have a great program and great people to get you back on your feet. Thanks TPTC.
— John Frail
Zach did a great job of explaining my therapy. I was very satisfied with the overall care I received. I will return to TPTC if I need future therapy.
— Sherrie Munsey
Hannah was great!! Always on time. Explained everything. Would highly recommend.
— Greg Clay
It was a wonderful experience. Erin, Promise, and all of the staff were caring and concerned. They are very knowledgeable and answer any questions. I was very pleased with my progress. Thank you!
— Kathryn DeBlecourt
I was very pleased with this establishment. The people there are very caring. They do make you feel like family. I would recommend them to anyone. And if, I hope I don’t have to have more therapy, I will come to them.
— Vickie Barnes
I would like to thank Erin Wyant for all the help she gave me and if I had to go back I would want to go back to St. Albans. You have a great staff. Thank you all.
— Robert Young
I could not be happier with the staff and treatment I received. Rebecca was so kind and helpful I could not have gotten back the motion I now have if it wasn’t for her. Everyone there is so warm and friendly. I would highly recommend this place to anyone needing therapy! Thank you all so much for everything!
— Abigail McLeod