The TPTC difference

You may be nervous about physical therapy, and that’s understandable. From “What can I expect on the first visit” to “Will it hurt?” you’ll likely have many questions. Our highly skilled and compassionate movement experts provide a personalized, superior care experience, throughout the treatment process – which is broken down into three steps.

What to expect during physical therapy

STEP 1: Assessment & EVALUATION

At your first visit, your physical therapist will take an extensive history of your health, condition and symptoms. Then perform a thorough examination to assess mobility, posture, flexibility, strength and other key factors that will be reviewed again throughout treatment.

STEP 2: DIAGNOSIS & GOAL SETTING

Your physical therapist will determine a diagnosis for your movement-related condition and coordinate with your health care team, as necessary. Then work with you to design a customized treatment plan to reduce pain, promote movement, restore function and prevent disability.

STEP 3: Your therapy PLAN

Your personalized plan may include gentle stretching, exercise, hands-on care and education. Throughout treatment, we continually recheck your progress and work with you to plan for your discharge from PT when you are ready.

Woman at a physical therapy consultation — Request a Consultation

You can request a physical therapy consultation at our front desk or by calling one of our locations:
**Teays Valley:** (304) 757-7293
**St. Albans:** (304) 727-7293

Appointments & cancellation policy

New patient and routine appointments are usually immediately available. We make every effort to work around your schedule when reserving appointment times. We respect your time and work diligently to stay on schedule. We appreciate your courtesy and timely arrival for your appointment.

24-hour Cancellation Policy

Being mindful of your appointment time allows TPTC to continue to provide the highest level of care to all of our patients. We require a 24-hour notice if you need to cancel your appointment. Otherwise, a charge may be added to your account.

Physical therapy paperwork — Insurance & Fees

Teays Physical Therapy Center, Inc., is a provider with most insurance plans. We are committed to assisting you in obtaining reimbursement from your insurance carrier for your rehabilitation. As a courtesy to you, we will bill your insurance company for the services you receive. You are responsible for your deductible, co-payments, co-insurances and account balance at the time of service. Health insurance varies and rarely provides full payment of medical costs. For your convenience, payment may be made by cash, check, Visa, Mastercard, Discover, American Express and CareCredit.

Preparing for your first visit

Make a list of questions you may have.
Write down any symptoms you have and how long you’ve had them.
Write down key information about your medical history.
Make a list of your prescription and over-the-counter medications and bring on your first visit.
If available, bring any lab or diagnostic reports from other health care facilities.
Bring a list with the names of your physicians and other health care professionals.
Always wear loose clothing to your appointment.

Downloadable Forms

Patient Information Form

Patient Experiences

We have excellent patient outcomes and customer service. Read some of our patient success stories below, or comments from our outstanding patient surveys.

Testimonials

Arey Leander

I was referred after surgery on my rotator cuff and biceps muscle. I found the TPTC staff was great, very caring, and I recovered faster than I thought I would.

Mary Cartmill

I had hip pain for almost a year and was referred to physical therapy. I am now able to walk faster, stand longer and lift my legs higher, all without pain.

Gerald Hutton

After total knee replacement, I chose Teays Physical Therapy Center – St. Albans because I had been treated there previously and had a good experience.

James "Jim" Carroll

I was referred to physical therapy for treatment of pain in my lower back. At the completion of my treatment, I felt 95% better than before.

Patrick Nee

After my thumb surgery I couldn’t tie my shoes, button a shirt or buckle pants. Now, I can pick up small nuts and bolts, unscrew bottles, type and more.

Rowan Menear

I tore my ACL and meniscus playing soccer and began physical therapy after my surgery. My therapist, Ben, kept me motivated through my entire recovery.

Perry "Wayne" Hooper

I had severe back pain in the lower left waist radiating from my spine into my left hip. I felt my pain relief and sound health was Ms. Wyant’s chief priority.

Todd Willard

I recently had a total knee arthroplasty. My daily activities are completely back to normal, which is a big change from when I first started therapy!

Paulette Whitehair

I was in a car accident in September 2021 that severely injured my back. I now have much more mobility and have not had pain in my back for several weeks.

Bud Cottrill

I was referred to Teays Physical Therapy Center by my knee surgeon, Vivek Neginhal, M.D. The TPTC-St. Albans staff was always pleasant and patient. I can walk and move with more confidence and minimal pain now.

Read All Testimonials

Patient Information